Answered briefly.
The questions we hear most often – collected in one place, sorted by area. And if yours is not among them: call us, a human picks up.
Measurement & Testing
Fluke Biomedical, calibration and advice – for all of Austria.
Is Neutec the Fluke Biomedical contact for Austria?
Yes. Since 2004 we have handled distribution of the complete Fluke Biomedical range for all of Austria, from Fernitz near Graz. Personal advice: +43 3135 4849111.
How quickly do I get my test device back from calibration?
We work with short turnaround times and give you a concrete date with your enquiry. Your device comes back with its calibration certificate.
Do you also advise on choosing a test device?
Yes – honestly and at eye level. We will also tell you when your existing device is still perfectly sufficient and a new purchase is not worth it.
Laboratory
Diagnostics, reagents and loaner devices – for Styria and southern Burgenland.
What happens if my laboratory device fails?
Call us: +43 3135 4849111. As a rule we bring a loaner device the next working day, and your practice or lab keeps working.
Can I reorder reagents and consumables from Neutec?
Yes. A call or a short message is enough – we know your devices and deliver the right material. On request, we remind you before you run out.
Which brands does Neutec carry in the laboratory area?
Among others Zybio (haematology), Boditech Med (CRP measurement with Afias and I-Chroma) and Siemens (Clinitek urinalysis); we also service Mythic systems. Our advice is honest and brand-independent.
In which region does Neutec operate in the laboratory area?
Sales and service for laboratory devices and diagnostics focus on Styria and southern Burgenland, with real regional proximity from Fernitz near Graz.
Service & Maintenance
Factory-specification calibration, deadlines and costs – explained briefly.
How often does a device need to be calibrated?
As a rule, annually. On request, we remind you in good time before the due date so no deadline is missed.
Do I get a certificate after calibration?
Yes. Every calibration ends with a calibration certificate, ready to file with your records.
What happens if my device fails?
Call +43 3135 4849111. We bridge the outage with a replacement device, usually by the next day.
Do I have to sign a service contract?
No. Neutec does not tie anyone down with service or maintenance contracts. You call when you need us, and you stay because the work speaks for itself. That is how it has been for 26 years.
What does telephone support cost?
Nothing. Helpdesk and telephone support are free at Neutec.
Your question was not among them?
Just call. You get the answer directly – no queue, no ticket system.
- Message / call us or WhatsApp:
+43 3135 484 9111 - office@neutec.at
- Dr.-Hans-Kloepfer-Straße 22,
8072 Fernitz, Austria